Terms and conditions TopClassTutors.ORG:

 TopClassTutors.ORG International Limited

Enrolment and payment terms and conditions.

 All persons can register thru registration form online on our website www.ib-revision-courses.com, www.TopClassTutors.org or any other website related to TopClassTutors.ORG. Companies, private persons or any institution can register any student and must submit the fee for the student thru the payment options of our websites.

For all persons who submitted the fee without the filling in the registration form online or for all persons who submitted the online enrolment form without payment, the terms & conditions of TopClassTutors. ORG will apply. For students till end of the school/university year and for adults→till end of the calendar year unless otherwise agreed and confirmed by administration in written form

The receipt date/time of the online enrolment form or the tuition fee, whichever arrives first, TopClassTutors applies as the start date of the contract year or enrolment date for revision courses/study camps or tutoring

The fee for the first package, revision course(s) or any other service, must be paid within 24 hous after submitting the online enrolment form.

If the enrolment is cancelled within 24 hours after enrolment or payment of the first fee (whichever comes first) , the cancellation fee is the cost of one 10 hour package (for tutoring or any other service) or the cost for the requested/enrolled revision course(s) (for revision courses), to be paid within 3 working days after cancellation if the tuition fee has not been paid yet..  
The fee for every following package (for tutoring),revision course and related fees till end of the year must be paid not later than 14 days prior to the last day of the current package.

Late payments receive a 10% surcharge of the amount charged. .If after the first reminder the fee for the revision course or tutoring  the next package or any related fee has not been paid, the lessons/course will be suspended until all financial obligations are met. The student will not be admitted to any classes. There will be no replacement days offered. The payment obligation shall continue to exist till the end of the school/university year  or calendar year for adults and must be met.

Placement

Placement on the TopClassTutors tutoring takes place in order of payment upon availability of the instructors

If the instructors for specific subject(s) or (study camps) are not available the student can select other educational services of TopClassTutors.org or book the dates in the following year. No refund will be offered.

Requested hours or dates  cannot be guaranteed. Face-to-to-face lessons can be switched to online lessons or vice versa  at any time

Tutoring: The,  by the administration, assigned  frequency  and time setting will be posted by email  in accordance with the availability of the instructors, 7 days per week and is final. The assigned number of hours per week (by the administration) till the end of the school/university year for students or calendar year for adults only,  may be (temporarily or permanently) increased, but NOT decreased.
The posted  hours/dates by administration will be the definitive scheduled hours/dates for the revision course or for Tutoring till the end of the school/university year for students or calendar year for adults only.

Only if the administation has posted more hours, than have been paid/bookedThe student must select the hours/dates within 24 hours  from the available hours sent by email  by the Administration. On Saturdays and Sundays only 6 hours per day can/will be planned.

Study and activity camps: The parents/student must select the camp date whin 24 hours from the available camps sent by the Administration by email

Under special circumstances, the, by the administration, approved and confirmed  sessions can be shifted to the next year. In this case, the paid fees for the remaining hours and number of sessions will be recalculated in accordance with the new fees stated on our website.

Reservation
 

TopClassTutors reserves the right to make changes to the time table, location or to the products and educational services and prices described in it at any time and without any notice. The modified rates are then listed on the website. Refunds are not given.

TopClassTutors reserves the right to modify and/or discontinue (temporarily or permanently) the products and services from time to time, for any reason, and without notice, including the right to terminate any of the products and services. In any such case TopClassTutors shall not be held liable for any such modification, discontinuance or termination.

Requested dates/hours/camps can not be guaranteed. The administration will assign the final hours/dates for tutoring, revision courses, camps and other services by email.


Disclaimer

Liability

No insurance will be arranged for the students by TopClassTutors.ORG International Limited. Parents need to arrange this themselves. The Company and its employees accept no liability for injury to the pupil due to accidents or any loss of damage of personal belongings.

The parents/guardians of a pupil/student who inflicts damage to the furniture, textbooks or other property of TopClassTutors Limited, will be liable for the costs and must be paid by parent within 48 hours.

TopClassTutors.ORG, without being liable in any manner whatsoever, reserves the right to exclude a person from any service applied for, if in the opinion of the company, through his /her behavior the person endangers the health and safety or impairs the comfort of other persons or brings into disrepute the name of the Company by his/her acts or omissions. No appeal possible and no refunds will be offered.

 
School year abroad
 

 

TopClassTutors.ORG International Limited doesn't issue any diplomas or certificates for the tutoring/support. The student can request the obtained certificates/diploma at the partner school/university/college or other educational establishments.

The student may request the certificates/diploma at the partner school/university or other establishment thru the administration of TopClassTutors.ORG at a processing fee of euro 100, excluding the cost of the certificates/transcripts itself at the other school/university and delivery.

As the other establishments are external entities TopClassTutors.ORG cannot and will not accept any liability for the issuing, contents and delivery of the transcript/certificates/diplomas. 

 

Study materials.

Study materials or any educational materials will be selected by the teachers or educational specialists of TopClassTutors.ORG: e.g. reading books, texts books, computers or any educational or music or other supportive materials. These items must be purchased by the parent/guardian or company/institution.

The invoice for the materials must be paid prior to the commencement of the first lesson or the deadline stated in the invoice.

Disputes

Language of communication is English only. In the unlikely event of a dispute between you and TopClassTutors.ORG International Limited, the Board of Directors of the Company will consult with you during a period of two months. If no solution arises in this period the directors will take a binding decision within three months, unless you present this dispute within a week after the consultation has ended to a competent court in Malta, in accordance with Maltese law. All correspondence must be posted in written form to: TopClassTutors.ORG LLC, Imperial Court, 39 Triq Ganni Bencini, Suite 2, Sliema, Malta.

 

Responses/reference/reviews

TopClassTutors reserves the right to post photos, videos and written experiences of the students or staff, made during school/activitie time on its Web sites to post or to use for promotional activities.
Every year the reactions of parents and students are used to further improve the layout and content of the lessons. We are interested in the reactions of students and their parents. Please contact us with any questions or comments.

Absence
No replacement or any refund will be offered for any missed or cancelled dates/ hours by the student with or without reasons.

The registrant/parent must inform the Administration immediately, prior to start of the lesson by email.

  

Communication

All communication between administration and parents takes place in a written way per email or post in English. Final reports are sent by post.
Contact:
TopClassTutors.ORG  → Email: 
info@topclasstutors.org.

All appointments: Phone, In person, Skype or Web-conference ) must be arranged only thru  http://www.topclasstutors.org/TopClass_Contact.html  on The contact page of TopClassTutors.ORG

Withdrawal and refund

Withdrawal after registration or placement at the revision courses or tutoring classes TopClassTutors must be submitted in written form by the parents/guardian per email info@topclasstutors.org or per post.

At withdrawal  for any reason: No refund of the paid tuition will take place and all remaining installments till end of the school (fo students) or calendar year(for adults) must be settled on the date of withdrawal by the guarantor.

No refunds or replacement services will be offered  for any reason.

Tuition fee:

 All persons can register thru registration form online on our website www.TopClassTutors.org ,www.ib-revision-courses.com or any other website related to TopClassTutors.ORG. The companies or any institution can register any student and pay for any student thru our websites.

For all persons who submitted the fee without the filling in the registration form, the terms & conditions of TopClassTutors. ORG will apply.

The receipt date at TopClassTutors applies as the start date of the tutoring contract year. This contract is valid for the school year.

The fee must be submitted  thru bank transfer/wire trransfer to the account stated on our website.

The fee for every following package and related fees till end of the year must be paid by bank tansfer not later than 14 days prior to the last day of current package. Late payments receive a 10% surcharge of the amount charged.

If after the first reminder the fee for the next package/course,surcharges  or any related fees have not been paid, the lessons will be suspended until all financial obligations are met. The student will not be admitted to any classes. There will be no replacement days offered. The payment obligation shall continue to exist and must be met.

The enrolment will only be processed when the full payment, including enrolment fee and surcharges for a package/term has been received by the administration

The tuition fee for a new package/term/course is due at least two weeks prior to the end of the previous package/term/course. Late payment will result in an additional 10% administration fee.

This contract is valid for the school year starting on the date registered online or the duration of a camp/revision course.
For adults- calendar year

        
Cancellation:  

Only by e-mail info@topclasstutors.org.

All cancelled sessions or missed lessons by student for any reasons will be charged. No replacement / rescheduling will be offered.

TopClasTutors opeates 365 days per year

School holidays: if no tutoring is required during school holidays, please notify the administration 8 weeks in advance by email to reschedule these sessions in period before the holiday, else these sessions will be subtracted/deducted from the package. The re-scheduled  hours will be assigned by the administration and are definitive scheduled hours.

School holidays: If enrolled less  than 4 weeks prior to a holiday, please notify the administration within 1 day after enrolling by email

 

In private households:

The lessons at home can be taught only if a separate study room/library, business facilities of parents/company , without walking people, children, noises, domestic animals and interruptions, is available. Prior to the start of the lessons, the parent or company must prepare and place on the table the refreshments. No soft drinks.
If more than 2 hours → healthy snack must be offered by parent/company, if more than 4 hours→ healthy Lunch must be provided.
It is obligatory.

Students with impairments/disabilities:

Minimum of 30% , Maximum  of 60 % of surcharge will be added to the hourly rates for students with impairments/disabilities; mental, learning or physical (e.g. hearing of visually impaired).

Notice, in writing:  no restitution
.


Tests:

During the first and last lesson of the package or  school year or study camp a subject test will be conducted at a TopClass Tutors  location or online in order to evaluate the level or progress of the student.

Disputes

In the unlikely event of a dispute between you and TopClassTutors.ORG International Limited, the Board of Directors of the Company will consult with you during a period of two months. If no solution arises in this period the directors will take a binding decision within three months, unless you present this dispute within a week after the consultation has ended to a competent court in Malta, in accordance to Maltese law.

 

 General term & conditions Study and other specialized camps.

Course necessities per student: 

1 copybook

1 hard folder

Agenda in English

Ruler, Pens, gray and colored pencils, eraser

Sport ( running)  clothing (will be placed in the locker)

Swim suit, slippers and additional  items will be

     Prohibited items:

Phones, tablets

I-pad, I-phones

*If taken by student: these items will be stored safely till the end of the camp

        Notice:

  ❶ If there are certain questions arise concerning your children, the leading staff will approach you in some cases by email or phone. In an emergency, parents can approach the administration by e-mail. The children will compose a daily report on the activities and they will present at home. The students are encouraged to photograph all surroundings. The participants cannot be approached by parents by phone or in person during the  camp. No  exceptions.

   
     
►TopClassTutors International Foundation accepts no responsibility for damage, theft or loss of the above items.
All sport activities (Horse riding etc.) will be arranged by certified companies worldwide. TopClass Tutors International doesn’t accept any responsibilities for these activities.

Code of Conduct

We strive for a sense of community in which the individual growth of all members is advanced through the cultivation of mutual respect, tolerance, and understanding. TopClassTutors values and encourages individuality while also affirming the community dimensions of academic  life. A socially responsible community provides a structure within which individual freedoms may flourish without threatening the privileges or freedoms of other individuals or groups.

TopClassTutors  is committed to honest, open, and, equitable engagement with racial, religious, gender, ethnic and other differences. TopClassTutors seeks to promote an environment that in its diversity is integral to the academic, educational and community purposes of the institution.

The On-Site Director and/or the Program Director reserve the right to dismiss a student and require that they leave immediately if in their judgment the student behaves in a manner which endangers him/herself, others on the program or the program’s continued operations. They may dismiss for academic or non-academic reasons.
Illegal drug use and possession, consumption or being in the presence of alcohol are grounds for immediate dismissal.

The principles stated above are values that hold for the entire TopClassTutors community. Specific standards of conduct and procedures for redress of violations of those standards for each segment of the community are outlined below.

I.            Behavior that disrupts or materially interferes with the basic rights of others and the educational functions of TopClassTutors

II.           Actions that:
a. result in or can be reasonably expected to result in physical harm to a person or persons.
b. are unreasonably disruptive of the TopClassTutors community and/or its neighborhoods.
c. result in or can be reasonably expected to result in damage to property.
Note: this offense encompasses a wide range of behavior, including, but not limited to assault, vandalism, throwing, hurling or firing projectiles without regard for persons or property.

III.       Subjecting another person or group to abusive, threatening, intimidating, or harassing actions, including, but not limited to, those based on race, religion, sex/gender, disability, age, economic status, ethnicity, national origin, gender identity, or gender expression.

IV.        Alcohol and other Drugs:
      a. Illegal possession, use or being in the presence of drugs and/or alcohol and/or drug paraphernalia.
      b. Students may not be in a private residence where alcohol is being served.
      c. The illegal provision, sale, or possession with intent to sell/provide drugs and/or alcohol and/or drug paraphernalia.

Note: this offense includes unauthorized possession, use or distribution of prescription drugs. Drug paraphernalia includes, but is not limited to, all items used for the purpose of preparing, injecting, ingesting, inhaling or otherwise using illegal drugs, or in the illicit use of legal drugs.
Failure to adhere to this policy is a serious offense and, in most cases, will result in dismissal from the program. Parents or guardians will be informed of any alcohol or drug offenses.

V.           Violation of the terms of any non-academic disciplinary sanction.

VI.        Failing to appear as a witness during a non-academic disciplinary meeting.
Note: the Principles of the TopClass Tutors Community state that all members of the community are responsible for supporting and maintaining a scholarly community in which all share together in the common enterprise of learning. This responsibility includes participating in established TopClassTutors processes.

VII.      Theft or attempted theft of property and/or possession of stolen property.

VIII.    Violation of operational rules governing various offices, departments and facilities of TopClassTutors (e.g., Food Services, Computing and Information Services, the Libraries, etc).

IX.        Misrepresentation:
a.  Lying or materially misrepresenting information to an official TopClassTutors body or officer.
b.  Lying in the course of a non-academic disciplinary hearing constitutes an offense that is immediately actionable.

Disciplinary Procedures

Academic Offenses
If an instructor believes that a student in his/her course has acted questionably with regard to academic honesty, or fails to meet the academic requirements of the course, including attending the class, the matter should be brought to the administration. A Program Director, after consultation with the instructor, student and appropriate others (i.e. teaching assistants and/or Resident Advisor, the student, other instructors), will determine if a formal hearing is required. The senior dean or Director will interview all concerned individuals and review relevant materials in order to determine whether a violation of the academic code has occurred. If so, the hearing office will determine the appropriate penalty, which may include: reprimand; probation; loss of credit in the exercise; directed No Credit in the course; or dismissal from the Program.

Non-Academic Offenses
Students should act independently to the extent possible, but will be subject to guidance and direction from residential staff. If inappropriate behavior occurs, residential staff will intervene and discourage such actions. Residential staff are responsible for requiring compliance with program policies and procedures. They will bring inappropriate behavior to the attention of the program administration. In a case where a student, in the judgment of the residential staff, fails to meet the established expectations for social and residential conduct, or shows disregard for a member of the residential staff's directives, disciplinary action will be taken. 

Disciplinary Meetings
The non-academic disciplinary system is not meant to mirror the legal system. Students will receive a charge letter describing the alleged violation. Disciplinary meetings are conducted by a dean or other appropriate staff. In determining whether or not a standard of conduct and/or policy has been violated, a dean or other designated staff member will base his/her determinations on the standard of preponderance of evidence. Parental notification may be an outcome of a disciplinary meeting depending on the seriousness of the incident. In an effort to encourage students to take responsibility for their behavior and use the experience to make good decisions, parents may not be notified of a disciplinary meeting until the outcome has been determined.

Academic Consequences
a.  Academic Probation.
b.  Loss of credit for an assignment: this penalty only applies in cases where academic dishonesty occurs.
c.  Directed no credit: This penalty for academic dishonesty results in a student to receive no credit, grade or supporting documents for a particular course.
d.  Dismissal from the program.

Non-Academic Consequences (may include one or more of the following outcomes not necessarily in this order)
a.   Written warning
b.   Probation
c.   Housing assignment relocation or removal from housing
d.   Restitution (for the repair or replacement of property)
e.   Dismissal from the program

Note: students placed on probation are notified in writing that any misconduct while on probation is likely to result in dismissal from the program.
In a case where a single serious violation occurs or where a student endangers the well-being of him/herself and/or others, a decision may be made to dismiss the student immediately and without prior probation. In cases of serious violations that lead to dismissal, the assistance of Public Safety servant may be requested. 

Students dismissed from the program, whether for academic or behavioral reasons, are notified in writing.  A parent or guardian is notified immediately after the decision of dismissal has been given. Students dismissed from the program are required to notify their parents/guardians to make travel arrangements at the earliest possible time.

Please note financial consequences in the "Refund Policies” outlined above.
Students dismissed from the program are responsible for checking-out out of their room under the supervision of a residential staff member. If a student or parent is not able to pack their belongings, a moving company will be contracted by TopClass Tutors to pack, inventory and ship the student’s belongings at the student’s own expense. TopClassTutors is not responsible for any lost or damaged items.

Students who have been dismissed from any TopClass Tutors program for academic, social, or residential violations will receive no refunds of any deposits or fees. Grades, Course Performance Reports, or Certificates of Completion will not be issued to a student who has been dismissed.

 Housing Policies

As a member of the TopClassTutors community, students must follow rules and policies for their own well-being and for that of other students. Specific policies apply to aspects of residence life, including curfew, disruptive behavior, quiet hours, visitors and overnight leaves. Residential staff will bring unsafe and/or inappropriate behavior to the attention of the program administration. If a student, in the judgment of the residential staff, fails to meet the established expectations for social and residential conduct, or shows disregard for a member of the residential staff’s directives, disciplinary action will be taken.

Please note that all students, with the exception of commuter students from the Netherlands or other countries, will be placed at the residence halls, hotels, condos, teacher’s homes or any other type of accommodations

Room Assignments & Changes
Students are randomly assigned to single, double, triple and quad occupancy rooms.  No person may reside in a residence hall room that has not contracted for its use; individuals who are not enrolled into TopClassTutors prorgam may not reside in TopClassTutors residence halls, rooms etc.  Students must sleep in the bedroom they are assigned to. Students with documented disabilities should fill out the
Disability, Medical and Dietary Request Form.

All students are reminded that, for security and emergency purposes, room changes or swaps are prohibited within during the session/camps. Students may not change their room assignment without authorization from the Residence Director who will determine whether a request can be accommodated.

Note: changing rooms without the approval of the Residence Director is grounds for disciplinary action.

Roommates
Students are randomly assigned to single, double, triple or quad occupancy rooms. Students taking the same course together may not be housed in the same residence hall. Students with documented disabilities who need to request an accommodation related to their housing should fill out the 
Disability, Medical and Dietary Request Form.

Students who are assigned to double, triple or quad occupancy rooms must respect the rights of their roommates. These rights include, but are not restricted to, the right to privacy and free use of the shared room. Assistance with roommate difficulties should be first sought from the Resident Advisor (RA) in your floor unit. If roommate difficulties are not resolved, students are encouraged to seek assistance from the Administration

 Parents or guardians cannot sleep or stay in the student’s rooms. The students who are enrolled in consecutive sessions of the same duration (e.g. 3-Week to 3-Week) may stay in their original room assignment, with or without a new roommate.

Student Rooms & Common Areas
Students are responsible for the condition of their rooms and hallways, except the students placed in the hotels. They will be held liable, individually or jointly, for damaged or missing properties or any educational items/appliances. The parents have to pay for any damage charges within 2 days from the date they have been informed. The copy of transfer must be posted by email.

Abandoned or Damaged Property
TopClassTutors or any related company is not responsible for personal property of students. This includes items delivered to the TopClassTutors or their associates on your behalf and property in individual rooms. It is strongly urged that all students have personal property insurance to protect from loss or damage due to theft, fire, flood, vandalism and any other hazards. Students are urged to lock doors and windows of their room at all times.

Any belongings left behind during any such period are and remain the sole responsibility of the registered occupant. TopClass Tutors reserves the right to remove unidentified/unclaimed items from all areas in the residence halls.

Students wishing to claim items left behind should contact the administration by info@topclasstutors.ORG

Note: Students who are dismissed from the program are responsible for packing their belongings and returning their key. If a student is not able to pack their belongings before departing from campus, the belongings will be inventoried, packed and shipped by a third party vendor contracted by TopClassTutors at the student’s own expense. TopClassTutors is not responsible for lost or damaged property that may occur in packing and shipping.

Items Not Allowed in the Residence Halls
specifically prohibited from the residence halls are knives, ammunition, fireworks, explosives, gas operated stoves, motorcycles, vehicles, hot plates, heating appliances, space heaters and illegal drugs.

Quiet Hours
Quiet hours are established in the residence halls and all type of accommodation in order to allow students to study and to sleep undisturbed.

Quiet hours for Pre-college, College, Summer Session, Fall, Spring, Winter camps students are:

         9:00 p.m. until 8:00 am Sunday through Thursday

         10:00 p.m. until 9:00 am Friday and Saturday

 

Note: All other hours are considered “courtesy” hours. Students may study or socialize quietly during quiet hours in the lounges. Violation of quiet hours is disruptive to many individuals living in the residence hall and may result in disciplinary action. Causing excess noise and/or undue disturbance is also prohibited at all times.

Curfew
Students are required to check-in with their Resident Advisor every evening at the designated curfew time and remain on their floor unit for the evening. The residential staff will place a call to the parents of any student who is more than one minute late for curfew. The Department of Public Safety will be informed after an appropriate interval of time. Repeated and/or serious violations of the curfew could result in dismissal from the program.

Adhering to the curfew policy is the student’s responsibility. While residential staff will take reasonable measures to ensure that students adhere to the curfew, once a student has been verified as being within the residence halls at the designated time, it cannot be guaranteed that the student will not subsequently choose to leave the residence hall area or any type of accommodation.

Curfew hours for Pre-college, College and Summer Session students are:

         10:00 p.m. in their own rooms

         11:00 p.m. lights out

Note: students who are delayed in returning to campus by curfew must contact a Resident Advisor by phone. Failure to check-in every night at the designated curfew time and remain on your floor is grounds for disciplinary action and may result in dismissal from the program.

Visitors & Overnight Guests
To promote the safety of our students, visitors (including parents and family members) are not permitted to enter the residence halls or any accommodation when the program is in session without the permission of the Residence Director.

Leaving Campus Overnight
Students may not be away from campus overnight without permission. Students who need to be away from campus overnight or on weekends must inform their Resident Advisor and request permission from their parents. An overnight permission form is required for each instance, detailing date and time of departure, destination, expected time of return, and emergency contact information. An
Overnight Leave Form must be completed and presented posted by email info@topclasstutors.org  to the administration o 48 hours in advance of departure.

Note: This policy is intended for students who need to return home for a family obligation or visit with a relative in the nearby area. It is not intended for students to stay out after curfew. Students who do not have permission to leave campus overnight will be treated as a missing person.

Activities & Trips for Pre-College and Summer Session
Program sanctioned activities on campus and off-campus trips away from the campus are offered by external Professional companies to program participants. Program staff attends these events, and students are advised on conduct, arrival and departure time, and of their responsibilities. Failure to abide by such instruction may result in disciplinary action.

Students are responsible for meals and admission to sites that they may wish to visit while on excursions and college visits. Smoking is prohibited at program sanctioned activities including outdoor activities on and off-campus.

Laundry
Students are expected to do their own laundry or bring a sufficient quantity of clothing for short period. There are laundry washers and dryers available in each residence hall or the students can drop their clothing at the external washing center. The fees may apply.

 

 No refunds will be offered for any reason.

Communication:

All communication between administration and parents takes place in a written way per email or post in English. Final reports are sent by post.
Contact:
TopClassTutors.ORG → Email: 
info@topclasstutors.org

All appointments (Phone, in person,Skype) must be arranged only thru  http://www.topclasstutors.org/TopClass_Contact.html